Enginner and Technicians
At IOM (International Office Machines Limited), our service department is the backbone of our commitment to excellence. Our team of highly skilled engineers and technicians brings a wealth of expertise in photocopier machine installation, maintenance, and repair. With a deep understanding of cutting-edge technology and a dedication to delivering prompt and reliable solutions, they ensure your machines operate at peak performance. Whether troubleshooting complex issues or conducting routine maintenance, our professionals prioritize customer satisfaction, providing tailored support to meet your business needs. At IOM, we take pride in offering service excellence that you can trust.
Parts Managemnet
At IOM (International Office Machines Limited), our parts management department plays a vital role in ensuring seamless operations for our valued customers. We maintain a comprehensive inventory of genuine parts and components for all major photocopier models, ensuring quick availability and minimizing downtime. Our dedicated team oversees efficient sourcing, storage, and distribution processes, guaranteeing that every part meets the highest quality standards. With a focus on precision and reliability, our parts management team works hand-in-hand with our service department to provide timely replacements and maintain the peak performance of your photocopier machines. At IOM, we are committed to keeping your business running smoothly.
Customer Relationship Management
Our Customer Relationship Management (CRM) department is dedicated to building lasting connections with our valued clients. We believe that strong relationships are the foundation of exceptional service. Our CRM team is committed to understanding your unique needs, providing personalized support, and ensuring your satisfaction at every stage of your journey with us. From assisting with product inquiries and purchase decisions to offering ongoing support and addressing concerns, we are here to make your experience seamless and rewarding. At IOM, we don’t just sell photocopier machines—we partner with you to drive success for your business.
Help Desk
Help Desk service is at the forefront of delivering exceptional customer support. Designed to be your first point of contact, our Help Desk team is equipped to handle a wide range of inquiries, from troubleshooting technical issues to guiding you on product features and services. With a commitment to promptness and efficiency, our knowledgeable representatives are dedicated to resolving your concerns quickly and effectively. Whether you need assistance over the phone, via email, or through remote support, our Help Desk ensures that your experience with IOM remains smooth, productive, and hassle-free.
Service Center
Service Center is the cornerstone of our commitment to exceptional customer care. Staffed by highly trained professionals, our Service Center is equipped to handle all aspects of photocopier machine maintenance and repair. From routine servicing to addressing complex technical issues, we ensure that your machines operate at their best. Our state-of-the-art facilities and adherence to strict quality standards guarantee that every service meets your expectations. At IOM, we understand the importance of minimizing downtime, and our Service Center is dedicated to delivering timely, reliable solutions to keep your business running smoothly.